OUR STORE RETURN POLICY
Our curators at Amy Storm & Company select products because we love them but understand that every piece doesn’t quite work in every space which may result in you needing to make a return. If you are not satisfied with your purchase, we’ll gladly offer you a replacement, exchange or refund on any eligible merchandise.
We simply ask that you make that decision with 7 days of receiving your item(s).
Amy Storm & Company does not accept returns or exchanges on the following items: furniture, custom area rugs or art.
Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns sent in that arrive with postage due will be returned to sender. Please allow 72 business hours to quality control your return and for the refund to be made.
To return an item follow the directions below:
- You can start your shipping process here: Return Portal
- Returning an item is at your own risk. You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.
If you would like to use your own return shipping method, please obtain a return authorization number from email@example.com. Once obtained, pack and return items in original condition and send to:
Amy Storm & Company
c/o Returns Department
530 Pennsylvania Avenue
Glen Ellyn, IL 60137
We only accept a return on non-installed items and the fixture must be in the original packaging, undamaged. This includes all original packaging material and original factory information and paperwork.
There is a 15% restocking fee on all returned lighting. Do not write or put any markings on the outside of the packaging. Any slight variation in the repackaging could cause the piece to be damaged in transit, making the return invalid.
Any customized lighting is non-refundable.
All furniture sales are final. We cannot accept returns on any furniture purchases. Furniture is carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of delivery. If a defect is discovered, please contact us at firstname.lastname@example.org. Furniture that is refused due to size will be exchanged for merchandise or store credit only. We cannot cancel orders for in-stock merchandise once it has been transmitted to our vendors and fulfillment centers.
STOCKED DECOR ITEMS
We accept returns for decor pieces within 30 days of delivery with proof of purchase. We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center.
FINAL SALE & CLEARANCE ITEMS
Please note that Final Sale and Clearance items are not returnable or exchangeable except for manufacturing defects.
Questions? Contact us at 630.547.2529 or email@example.com. Please allow 24 hours for us to respond to your inquiry.
Unfortunately, we are unable to cancel your order once it has been received and processed by our fulfillment team. When you submit your order and the payment has been processed, it can no longer be modified or edited by our team in any way.
When you submit an order online, it is instantly entered into our database, your order confirmation is issued, and your payment is verified by our system. Within an hour or so, your order is transmitted to our fulfillment centers and can no longer be modified in any way.
Furniture orders may be canceled within 24 hours of submitting the order.
In some cases, it is possible to cancel back-ordered items in your order, since they are not scheduled for immediate shipment.
If we are unable to cancel your order, please contact us at firstname.lastname@example.org to receive a return authorization number and form to receive a full refund of your purchase, less shipping costs.